1.248.835.9748
OUR STORE POLICIES
Things You Need to Know
We founded Sky Azul with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!
SHIPPING POLICY
Processing time for all orders are 4 to 6 business days.
Please note:Â BUSINESS DAYS ARE MONDAY-FRIDAY! FOR EXAMPLE, IF YOU ORDERED ON A SATURDAY, MONDAY WILL BE THE FIRST BUSINESS DAY.Â
Please be sure to enter the correct mailing address when placing an order. Sky Azul Beauty is not responsible for shipping to the wrong location as the address is populated from the information entered by the buyer.
•If your package has been confirmed via USPS as delivered and you did not receive it, the buyer must file a claim with USPS as Sky Azul Beauty is not responsible for lost or STOLEN packages.
•If you decide to file a claim through PayPal your tracking number is automatically uploaded which will state that your package was indeed delivered. We will resend packages if and ONLY if tracking confirms that the package was lost/delayed DURING TRANSIT.
Risk of Butters Melting during the warmer summer months:
We only use Refined Shea butter, mango butter, essential oils and other natural ingredients in all of our butters. For this reason our butters, when mailed during warmer months, have the tendency to melt. Â
If you receive your product on a warm day, place the items in your refrigerator for a few hours to allow them to harden just in case they have melted in transit before opening the butters. If you open items to check if melting has occurred, they may spill out. The quality and healing properties of our products are not affected by melting. Please contact us within 48 hours of receiving order (verified through USPS tracking verification) if there is any damage, or leakage of product.
Note: Â Melted butters may not be returned.
DISCLAIMER
The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approve research. These products are not intended to diagnose, treat, cure or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from health care practitioners. Please consult your healthcare professional about interactions or other possible complications before using a product. The Federal Food, Drug, and Cosmetic Act requires this notice.
Sky Azul Beauty products are not medication, and we can only make recommendations for suitability of our products in certain skin aliments & conditions. Any recommendations accepted by a purchaser are accepted entirely at the purchaser risk. By purchasing our products, you accept responsibility to check with professionals before using any products that may interfere with drugs or medical conditions. By purchasing our products, you recognize and accept the fact that some natural ingredients, essential oils in particular, may still cause sensitivity in susceptible individuals and that Sky Azul Beauty will not be held responsible for such occurrences. We encourage those with sensitive skin to order unseen products or purchase samples where applicable and performing a patch test on the skin for possible reactions.
Sky Azul Beauty accepts no responsibility for incorrect use of information or products.
OUR RETURN POLICY
Everything You Need to Know
Note: There is no refund, due to the nature of the product. Melted butters may not be returned. If you receive your product on a warm day, place the items in your refrigerator for a few hours to allow them to harden just in case they have melted in transit before opening the butters.  If you open items to check if melting has occurred,  they may spill out. The quality and healing properties of our products are not affected by melting. Please contact us within 48 hours of receiving order (verified through USPS tracking verification) if there is any damage, or leakage of product.